It is our responsibility to service and ship your order on the same day. This is done once your order has been confirmed and payments Made.
Orders will be shipped on the same or the next day depending on the time when your order and payment is received. Also for orders placed on weekends from 3:00 (GMT+3) will be shipped on the first coming Monday.
In the event that we do not have all the products from your order in stock, the dispatch will usually be 3-6 working days later unless otherwise informed.
Courier, tracking number & delivery time
The same day as your order is shipped you will receive a shipment email with tracking number. Thus enabling you to follow your order from when it is picked up from warehouse until it arrives to your desired shipping destination.
All orders are shipped with internationally (North America, Asia and China, etc) acknowledged courier company DHL Express with Express service. You will receive your consignment within 1-5 days from day of shipping.
We are responsible for errors in delivery where the delivery address provided by the customer is wrong or where the customer has made changes during its transit.
It is unfortunately not possible to pick-up orders in our warehouse in Turkey
Lost parcels & delayed shipments
The maximum delivery time within the Europe is Fourteen (14) working days. The maximum delivery time to America and Asia is thirty (24) working days. However, it is very unusual that a delivery will take more than 1- 4 working days in Europe and 5-14 working days in America and Asia. If a package is delayed or missing a scan we will start a case at our forwarders.